Shipping Information

Delivery Cost & Free Shipping

If your order subtotal is for $150 or more and is to be delivered in the selected areas of:

• South East Queensland
• Central Eastern Queensland
• Majority of Eastern New South Wales including Sydney, Newcastle and Wollongong
• Greater Melbourne
• Canberra
• Adelaide

You may qualify for FREE delivery on your entire order (excludes bulky goods)!

If you fall outside of our free delivery areas, are ordering bulky items, or don’t meet the eligibility requirements, the delivery cost will be calculated for your order by our shopping cart for your convenience.

You can check the freight cost at any time by adding the desired products to the cart and then choosing your postcode and suburb on the cart page.

Dispatch & Delivery Time

Orders consisting of in-stock items – Items marked as “In Stock” are processed as quickly as possible to get them out of the warehouse and on their way to you. Delays can occur during peak buying periods.

Once your order is dispatched you will receive an email notifying you that your order has been shipped, this email will also inform you of the tracking information so that you can follow your delivery online!

Should there be an extended delay with sending your order you will be notified as soon as possible.

Once your order leaves our warehouse in Melbourne, transit times will vary depending on the destination of your order and the method by which it was shipped, however, most orders will generally be delivered within 1 and 10 business days. Please see the indication list below.

Examples of Approximate Transit Times: Covid delivery delays are unfortunately hard to predict when lockdowns occur.

• Melbourne: 1 to 3 Business Days
• Sydney: 1 to 5 Business Days
• Brisbane: 2 to 6 Business Days
• Adelaide: 2 to 6 Business Days
• Perth: 5 to 14 Business Days
• Hobart: 3 to 7 Business Days
• Darwin: 6 to 14 Business Days

All delivery time frames are approximate and are subject to variables outside of our control. If you have a specific delivery deadline please contact us and we will make arrangements with you wherever possible to meet your requirements.

Express Post Options

We do not offer Express Post on all items. If Express Post is available for your order, it will be shown at the checkout.

While we do offer Express Post as an option on some of our products. It does not guarantee priority dispatch. Orders are processed on a first come first served basis. Express Post generally means the transit time is less once an order has left us.

Unattended Delivery Addresses & Authority to Leave

Deliveries are generally made Monday to Friday, 9 am to 5 pm. As such we recommend you use a business address or an address where you, or someone you designate, will be available to sign for your delivery.

For our delivery partners, if no specific instructions or a signature required is selected, their policy is to leave the goods at the premises. Where possible, we always recommend providing delivery instructions (I.E. Authority to Leave at the front door if unattended). If you have requested a signature upon delivery and no one is available to sign, your parcel/s will be taken back to the depot and a card will be left to organise alternative arrangements. Re-delivery can usually be arranged, however, this will normally incur an additional charge at your expense.

Business Shipping Addresses

Please include the name of the business on your order if having your order delivered to a business address. Please also include the times in which the business can accept your delivery in the comments box when creating your order. This greatly assists the courier with your delivery so that your order can reach you as smoothly as possible.

Delivery Methods

We have accounts with several national delivery companies including (but not limited to): Australia Post, Toll, Aramex and Couriers Please to deliver our products around Australia. The services available and used for your order will depend on the destination, size, and weight of the items and delivery time frame.

PO Box & Parcel Locker Deliveries

We do not ship to Post Office Boxes, Locked Bags or Parcel Lockers. Please provide a residential address or business address for all deliveries. If you are ordering something that cannot be delivered by Australia Post, the other courier services will not deliver to a Post Office for you. Please always include a legitimate business or residential address for delivery to avoid dispatch and delivery delays.

International Delivery

Currently, we do not ship internationally. Delivery is available within Australia only.